Professional Summary
Candidate is a marketing and client success professional with over 3 years of experience in client relationship management, content writing, and project coordination across multiple industries. Proven expertise in managing large client portfolios, including 250 clients, with a strong focus on improving Instagram growth campaigns, research, and strategy implementation. Skilled in email marketing, onboarding, task management, and social media management, including platforms such as Instagram, Facebook, and LinkedIn. Experience with project management and sales, including cold/hot calling and email marketing, while offering HR administrative support. Strong communicator with a track record of providing effective customer support through various channels, such as email, phone, and live chat. Proficient in Airtable, Adobe Illustrator, and Adobe Photoshop, and has a solid academic background with achievements in international programs and internships
Video of Talent
Portfolio
Education
Ilia State University / The Faculty of Arts and Sciences – Bachelor’s degree
Specialty – Liberal Arts
2020 - Today
Iowa Wesleyan University / The Faculty of Liberal Arts – an exchange semester
2023
USA
Uppsala University / The Faculty of Social Sciences – an exchange semester
Sweden
St. Catherine’s Bramley / Advanced level qualifications for the following subjects: History, Psychology, Drama, and Theatre Studies
2018 – 2020
England
Certifications and Trainings
Winner of The Global Undergraduate Exchange Program of the Embassy of USA (UGRAD 2022-2023) - Competed an academic semester in the USA.
2022
Winner of the USAID Economic Governance Program - Competed a multifaceted internship
2021
Winner of the Ilia State University and ON.GE Internship contest - Writing contest determined a place in the company for a 6- month internship.
2020
Winner of the Tolerance and Diversity Institute creative contest: Images of Diversity - Created a short documentary film, which highlighted the difficulties the religious and cultural minorities in Georgia have to face in their everyday life.
2020
Winner of the HMC Scholarship Program - Completed High School education in a prestigious college in England and attained a British diploma.
2018
Experience
Client Success Manager
Industry: Advertising Services
Jun 2021 - Present
Managing client relationships via email and phone.
Proactively investigating quality and performance on behalf of clients.
Liaising with Growth Specialists to provide client feedback.
Identifying opportunities for clients.
Working closely with clients to ensure the best results for their Instagram growth campaigns.
Researching campaign performance to ensure a real and successful marketing strategy.
Managing a pool of 250 clients and offering customer support through daily communication via email, live chat, and phone.
Content Writer
Industry: IT Services and IT Consulting
Feb 2021 - Present
Wrote various content for the company’s marketing campaign such as blogs for the website, articles, and social media content.
Worked in the sales department, involved in potential client relations by engaging in cold/hot calling and email marketing.
As an HR administrative intern, had experience with project management, offering a great insight into the concept of team leadership and effective communication.
Human Resources Administrative Specialist
Industry: IT Services and IT Consulting
Feb 2021 - Present
Translator and Journalistic Content Creator
Industry: Online Media
2020
Completed an internship for translating media content from English to Georgian as well as writing original articles in Georgian for the platform.
Projects
Iowa International Education Conference
2023
Volunteered to facilitate, as well as document the process of workshops and seminars taking place on our campus.
Iowa Special Olympics
2023
Volunteered to participate in the Spring Games and play alongside the Special Olympic athletes.
Fellowship Cup of Mt. Pleasant
2023
Helped to facilitate the process of food distribution to the community of Mt. Pleasant, as well as helping to complete practical tasks at the local charity shop run by this organization.
#StandWithUkraine Uni market in support of Ukraine
2022
Helped to facilitate an event where interested individuals could put any amount of donation in the charity box, buy interesting items, and publications, which were put up by our students and lecturers for sale as a sign of solidarity with the Ukrainian people or donate blood.
Peace Corps Camps
2018
Took part in camps and activities aimed to encourage an active and healthy lifestyle in teenagers as well as teach the importance of networking and social activity.
Batumi Youth Center
2017
With the resources of our Youth Group, managed to organize a number of impactful social activities such as training/lecture sessions and bonding activities that aimed to encourage tolerance and diversity within the communities of Georgian villages and small towns. These training sessions aimed to raise awareness about children's rights, feminism, and multiculturalism in order to prevent bullying caused by chauvinistic motives in children.