CONTRACTOR
EMPLOYEE
or
hour
€ 8
€ 900
Not available
month
TALENT-76073
Seda
Client Success Manager
Armenia
Seniority
Middle
Language skills
Hire employees directly using our Employer Of Record & Payroll tool:
- Recruitment fee, talent's one month salary
- EOR €199/month
English B2, German B2, Armenian C2
$
€
Skills
Industry
Professional Summary
Candidate is a Client Success Manager with over 4 years of experience specializing in customer retention, account management, and process optimization across various industries, including digital advertising, marketing, and media. Proven expertise in managing key client portfolios, driving retention through personalized engagement strategies, and collaborating with sales teams to identify upsell opportunities. Skilled in onboarding, customer training, and implementing workflow improvements to enhance communication efficiency and satisfaction. Experienced in using CRM tools to streamline support processes and monitor customer needs, ensuring the delivery of strategic recommendations to improve service offerings. Adept at analyzing client data to drive actionable insights and optimize customer success strategies
Video of Talent
Portfolio
Education
Armenian State University of Economics / Bachelor's Degree, Business Administration
Certifications and Trainings
Experience
Client Success Manager
Industry: Digital Advertising
Feb 2023 - Present
Managing a portfolio of key clients, improving retention by 40%.
Leading onboarding and training sessions to enhance customer experience.
Collaborating with sales teams to identify upsell opportunities.
Analyzing client data to implement personalized engagement strategies.
Streamlining customer support processes to improve response time.
Account Manager
Industry: Marketing & Branding
Apr 2020 - Jan 2023
Developed customer engagement strategies that increased satisfaction scores.
Designed workflow improvements to enhance client communication efficiency.
Created custom account management plans to increase client lifetime value.
Monitored customer needs and provided strategic recommendations for service improvements.
Customer Relations Specialist
Industry: Media & Advertising
Aug 2019 - Mar 2020
Provided ongoing client support and developed retention programs.
Monitored and improved customer satisfaction through proactive service.
Conducted quarterly business reviews to strengthen client relationships